Digital Dealership CX
Digital Dealership Customer Experience Strategy
Your dealership has competed on price, inventory, and speed but to win today’s consumers, you need to deliver the best car buying and servicing Customer Experience.
With so many digital pieces and tools in the modern dealership, there is bound to be friction that frustrates your customers and could be sending them to the dealership down the street.
The Digital 20 Group offers a range of consulting services, designed to create customer-centric systems that improve customer satisfaction and lead to increased sales for your dealership.
About D20G
What is the Digital 20 Group?
You may have heard of a Dealership 20 Group, where groups of car dealers meet to discuss strategies and compare results.
Led by Amir Lehrer, the Digital 20 Group comes to you, bringing their experience, expertise, and, view of the industry, and then customizes a plan unique for your dealership.
We keep our finger on the digital pulse so that you can keep selling cars.
What Our Clients Are Saying…
I meet Amir as a consultant through Ford of Canada’s D3 Program. Amir has a vast knowledge of the digital world and the ability to share that knowledge in a positive, interactive and easily digestible manner. He is friendly, outgoing and thoroughly professional.
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I meet Amir as a consultant through Ford of Canada’s D3 Program. Amir has a vast knowledge of the digital world and the ability to share that knowledge in a positive, interactive and easily digestible manner. He is friendly, outgoing and thoroughly professional. Keep up the great work, my friend.
Murray Fuhrer
LAND Auto Group
Amir, what can I say about this man that most don’t already know! He came into our dealership to consult on our processes in the internet department. He taught us so many little changes we could do to influence our
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Amir, what can I say about this man that most don’t already know! He came into our dealership to consult on our processes in the internet department. He taught us so many little changes we could do to influence our closing ratios when it comes to our leads. His Social Media skills are amazing, and he is very adept at what he does do. Don’t be afraid to get this man helping you, or your dealership when it comes to digital marketing.
Scott Tripp
GMC Cadillac Buick
Amir is the Digital Marketing Consultant for the Ford dealership I’m employed at. We meet quarterly and he walks me thru how my dealership is doing on all platforms. Amir is a natural at explaining things in easy to understand
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Amir is the Digital Marketing Consultant for the Ford dealership I’m employed at. We meet quarterly and he walks me thru how my dealership is doing on all platforms. Amir is a natural at explaining things in easy to understand terms. He advises me of areas we are succeeding in and others that need improvement. He suggests strategies to help me reach particular goals. I leave our meetings with a clear plan of what I want to focus on and excitement to get the job done. Thank you Amir for helping me do my job to the best of my abilities!
Melissa Drake
Rainbow Ford
Amir is great at what he does. His approach towards digital marketing and strategy is unique and well executed. We always enjoy having him at the dealership and discussing opportunities to improve our digital presence and increase our reach.
Taryn Boven
MGM Ford Lincoln
I first meet Amir as a consultant for Ford in regards to the D3 Project. Amir’s knowledge of the digital world and his professionalism was greatly appreciated. Even though we had some difficulties with the conversion, Ami always was there
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I first meet Amir as a consultant for Ford in regards to the D3 Project. Amir’s knowledge of the digital world and his professionalism was greatly appreciated. Even though we had some difficulties with the conversion, Ami always was there to support us and gave us some good direction. Amir keep up the great work.
Pat Quinlan
Sun City Ford
Amir is a pleasure to work with – passionate, intelligent, and cool under pressure. His marketing strategy, digital marketing, and business development experience guides the strategic insights Amir provides to his clients – moving them forward measurably in the digital
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Amir is a pleasure to work with – passionate, intelligent, and cool under pressure. His marketing strategy, digital marketing, and business development experience guides the strategic insights Amir provides to his clients – moving them forward measurably in the digital space. He is focused and tactical, organized and outgoing. He is a well-liked, highly-respected Digital Marketing Consultant who I’d recommend to any dealership wishing to improve their digital acumen in a heartbeat.
Jessica Bertrand
Bond Brand Loyalty
Amir has been great as our digital rep, he has given us a second set of eyes on our digital footprint. Very pleasant to deal with and always provides great value for our dealership.
Kurtis Hicks
Sherwood Ford
Michelle Jamison at Ford of Canada
I had the opportunity to work directly with Amir while he was providing dealer consulting services as part of the Ford Dealer Digital Direct (D3) program. Amir continually proved himself as a trusted resource for both the consulting program and
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I had the opportunity to work directly with Amir while he was providing dealer consulting services as part of the Ford Dealer Digital Direct (D3) program. Amir continually proved himself as a trusted resource for both the consulting program and the dealers he served. Through his well-rounded knowledge of the digital retail experience and the consumer journey between online to offline, Amir was able to establish himself as a go-to expert in the program. Amir has a firm understanding of the challenges dealers face as they work to determine their marketing and sales strategy and resource distribution within the digital eco-system. Amir brings a wealth of knowledge, fact based best practices and recommended solutions to address dealer challenges and opportunities, regardless of size. Amir has humble approach to his consulting efforts and it is always a pleasure to connect with him.
Michelle Jamison
Ford of Canada
Amir was our digital marketing consultant through the Ford D3 program. Amir’s has a vast knowledge of digital marketing and social media, and he was a true pleasure to work with. He was always willing to answer questions or help
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Amir was our digital marketing consultant through the Ford D3 program. Amir’s has a vast knowledge of digital marketing and social media, and he was a true pleasure to work with. He was always willing to answer questions or help with a problem, even if it meant putting us in touch with someone else who could. As a marketing consultant myself, I can say with confidence that I learned a great deal from Amir and I’m happy to recommend him to guide other businesses in their marketing efforts.
Nicole Novlan
Novlan Bros.
I have enjoyed working with Amir. He has helped me understand what I need to do to get the most out of our marketing dollars. He was able to explain things to me at a level I was capable of grasping. Digital marketing
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I have enjoyed working with Amir. He has helped me understand what I need to do to get the most out of our marketing dollars. He was able to explain things to me at a level I was capable of grasping. Digital marketing was pretty foreign to me prior to meeting with Amir.
Brian Baron
Vegreville Ford
Amir is extremely knowledgeable and passionate about digital marketing, as well as social and emerging media. He aims to provide top notch service to his clients and can educate others on the best uses for the various technological tools the
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Amir is extremely knowledgeable and passionate about digital marketing, as well as social and emerging media. He aims to provide top notch service to his clients and can educate others on the best uses for the various technological tools the web has to offer. He is professional and courteous. I highly recommend working with Amir.
Dani Klein
MediaCom
Working with Amir these last few years has been very informative and helpful. He is a brilliant mind in his field.
Tilly Fayad
Northstar Ford
Amir was a pleasure to deal with and gave our dealership a huge hand in understanding and implementing new process’s and programs. He is truly a professional in his field and a great person that I have had the privilege to get to
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Amir was a pleasure to deal with and gave our dealership a huge hand in understanding and implementing new process’s and programs. He is truly a professional in his field and a great person that I have had the privilege to get to know.
Colin Schutz
Stony Plain Chrysler
I’ve had the great opportunity to work with and know Amir, and I feel truly fortunate to have done so. His deep knowledge of all facets of digital marketing have been a great benefit to his clients, and through his
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I’ve had the great opportunity to work with and know Amir, and I feel truly fortunate to have done so. His deep knowledge of all facets of digital marketing have been a great benefit to his clients, and through his guidance they’ve seen measurable results while learning a great deal about their digital footprint and how to continually make the most of it. I’ve learned a lot from Amir too, and can happily recommend him as a trusted advisor.
Dean Love
Bond Brand Loyalty
Amir is a Digital Assessment Mastermind. Having worked with him for 4 years and counting, we’ve both worked in supporting the digital needs of Ford Canada’s dealerships. Throughout this time, he has been consistent in providing me with his online
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Amir is a Digital Assessment Mastermind. Having worked with him for 4 years and counting, we’ve both worked in supporting the digital needs of Ford Canada’s dealerships. Throughout this time, he has been consistent in providing me with his online marketing expertise and has been instrumental in my professional growth. Laser-focused, pro-active and knowledgeable in the latest aspects of digital strategy, he is undeniably reliable.
Lionel Lissouba
Reputation.com
Amir has been a consultant of my Ford dealerships for over a year. He has been a real professional throughout our time together. He consistently provides valuable insights and helps us to implement them. He is always available outside our
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Amir has been a consultant of my Ford dealerships for over a year. He has been a real professional throughout our time together. He consistently provides valuable insights and helps us to implement them. He is always available outside our consultations to help and answer questions as needed. I would recommend Amir without hesitation.
Lee Cawson
Aurora Group at Go Auto
Amir has been working we me and my team at LAND Auto Group through Ford over the past year. Our Sales team has appreciated the advice and feedback provided to improve our online lead management. He is always friendly and ready to brainstorm
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Amir has been working we me and my team at LAND Auto Group through Ford over the past year. Our Sales team has appreciated the advice and feedback provided to improve our online lead management. He is always friendly and ready to brainstorm and discuss new ideas.
Kelsey Bilyk
LAND Auto Group
Amir has a great deal of professionalism, is very knowledgeable and very passionate about digital marketing. His enthusiasm and outgoing personality was a pleasure to work with. I would recommend him and his expertise to any organization.
Nancy Georget
Aspen Ford
Amir is a talented, caring and knowledgeable consultant who is committed to helping his clients succeed. As a colleague, I have benefited from Amir’s insights and he is always available to listen, share resources and provide support for those he works with.
Chris Kaufman
Nissan Infiniti Canada
Amir is a great social media consultant. He is very helpful and knowledgeable in the areas of driving social media campaigns through Twitter and Blogs.
Aloke Fernandes
Robinhood
Amir is truly passionate about all things Digital Marketing… he brings fun, relevant, and interesting points to the table each and every meeting, in turn helping us adapt and engage in this constant changing digital world. Thanks Amir for all you do… it
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Amir is truly passionate about all things Digital Marketing… he brings fun, relevant, and interesting points to the table each and every meeting, in turn helping us adapt and engage in this constant changing digital world. Thanks Amir for all you do… it is truly a pleasure working with you.
Shon Gamache
Ducharme Motors
Amir has been a big help in establishing our digital marketing strategy with the Ford D3 program. He’s very knowledgeable and has always been able to answer our questions as well as address any concerns we had with the program.
Chad Babiy
Revolution Ford Slave Lake
Leo Hogbin at D2C Media Inc
I’ve had the opportunity to work with Amir through the Ford D3 program. Amir is one of the most knowledgeable digital marketing consultants I have come across. For his clients he always ensured that any recommendations he made were well-researched
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I’ve had the opportunity to work with Amir through the Ford D3 program. Amir is one of the most knowledgeable digital marketing consultants I have come across. For his clients he always ensured that any recommendations he made were well-researched and fit well within their organization’s needs. I have seen first hand the respect he gets from his client base as they will consult with Amir first before making decisions on new products or programs for their dealership. I really believe that Amir would be a sincere consultant and great media manager for any company he deals with.
Leo Hogbin
D2C Media Inc
Get In Touch
(780) 700-1005
Location
10735 107th Ave NW
Edmonton, AB T5H0W6
info@d20g.com
Phone
(646) 233-1957