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Thanks but No Thanks to Customers Post Lead

Thanks but No Thanks to Customers Post Lead

by Amir Lehrer | Sep 29, 2022 | Consumer Experience

James is looking to buy a car.  You have a lot of cars that you would love to sell to James.  Seems like a match made in heaven.   Let’s forget about the car buying journey for a moment (each step of the journey deserves its own post) where James is...
Your Dealership’s Customers are going to Hate You Unless You Do This

Your Dealership’s Customers are going to Hate You Unless You Do This

by Amir Lehrer | Aug 16, 2022 | Consumer Experience

I walked into one of the big box stores a while ago to buy a product that they had on sale.  When I approached the product on the shelf, the sale price was different than advertised, and there were all sorts of other hidden conditions in order to get the (slightly...

Getting Inspired by Car Dealers and others in the Automotive Industry

by Amir Lehrer | Aug 15, 2022 | Automotive Inspiration Project

100 people can look at an object, a colour, or a scene from a movie and see it differently. We all have our own valuable take on what we see, and every one of us can learn from another’s experience. It seems like the most popular question I get when I meet someone is...
Consumer Experience: Luxuries are now Necessities

Consumer Experience: Luxuries are now Necessities

by Amir Lehrer | Aug 14, 2022 | Consumer Experience

Living in Manhattan in my early 20’s, owning a car made zero sense.  There were no parking spots, rush hour traffic was most of the day and public transportation was great.  The New York City train system can get you anywhere you needed to get to in a decent...

Recent Posts

  • Thanks but No Thanks to Customers Post Lead
  • Your Dealership’s Customers are going to Hate You Unless You Do This
  • Getting Inspired by Car Dealers and others in the Automotive Industry
  • Consumer Experience: Luxuries are now Necessities

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