by Amir Lehrer | Jul 23, 2023 | Customer Experience
I used to love David Letterman’s Top 10 list segment on his late night show. I would often tune in just to see the Top 10 list and when the lists found their way online, the late night website was a regular stop for me. It’s been close to a decade since the show...
by Amir Lehrer | May 31, 2023 | Customer Experience, Uncategorized
At the Worldwide Developers Conference WWDC in 1997, an angry audience member asked Steve Jobs about Apple canceling the OpenDoc project and encouraging developers to develop apps with Java instead. As a car dealership, you don’t need to know what OpenDoc, Java, or...
by Amir Lehrer | May 29, 2023 | Reputation Management
There are some terrible dealerships out there that get lots of bad reviews. If you’re reading this, that’s probably not you, because your dealership is great. You may be worried about getting bad reviews, because let’s be realistic, bad reviews can really suck....
by Amir Lehrer | Sep 29, 2022 | Customer Experience
James is looking to buy a car. You have a lot of cars that you would love to sell to James. Seems like a match made in heaven. Let’s forget about the car buying journey for a moment (each step of the journey deserves its own post) where James is...
by Amir Lehrer | Aug 16, 2022 | Customer Experience
I walked into one of the big box stores a while ago to buy a product that they had on sale. When I approached the product on the shelf, the sale price was different than advertised, and there were all sorts of other hidden conditions in order to get the (slightly...
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