by Amir Lehrer | May 16, 2023 | Customer Experience
A lot of people use the terms “Customer Service” and “Customer Experience” interchangeably but the truth is that there is a big difference between the two and knowing the difference can change your dealership for the better. Here’s what you...
by Amir Lehrer | Sep 29, 2022 | Customer Experience
James is looking to buy a car. You have a lot of cars that you would love to sell to James. Seems like a match made in heaven. Let’s forget about the car buying journey for a moment (each step of the journey deserves its own post) where James is...
by Amir Lehrer | Aug 14, 2022 | Customer Experience
Living in Manhattan in my early 20’s, owning a car made zero sense. There were no parking spots, rush hour traffic was most of the day and public transportation was great. The New York City train system can get you anywhere you needed to get to in a decent amount of...
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