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Customer Experience is the New Price

Customer Experience is the New Price

by Amir Lehrer | Jun 2, 2023 | Customer Experience, Uncategorized

For years, car buyers would shop around for the best price. They would decide on a specific vehicle and let the price shopping begin. They could basically buy the same car or get the same service done anywhere, so the price was the most important factor. I’ve got 10...
Your Dealership’s Customers are going to Hate You Unless You Do This

Your Dealership’s Customers are going to Hate You Unless You Do This

by Amir Lehrer | Aug 16, 2022 | Customer Experience

I walked into one of the big box stores a while ago to buy a product that they had on sale.  When I approached the product on the shelf, the sale price was different than advertised, and there were all sorts of other hidden conditions in order to get the (slightly...

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