by Amir Lehrer | Jul 23, 2023 | Customer Experience
I used to love David Letterman’s Top 10 list segment on his late night show. I would often tune in just to see the Top 10 list and when the lists found their way online, the late night website was a regular stop for me. It’s been close to a decade since the show...
by Amir Lehrer | Jun 2, 2023 | Customer Experience, Uncategorized
For years, car buyers would shop around for the best price. They would decide on a specific vehicle and let the price shopping begin. They could basically buy the same car or get the same service done anywhere, so the price was the most important factor. I’ve got 10...
by Amir Lehrer | May 29, 2023 | Reputation Management
There are some terrible dealerships out there that get lots of bad reviews. If you’re reading this, that’s probably not you, because your dealership is great. You may be worried about getting bad reviews, because let’s be realistic, bad reviews can really suck....
by Amir Lehrer | May 17, 2023 | Customer Experience
Do you have a need for speed? I know that I do. We all do in one way or another. It may be driving a bit faster to shave a few minutes off of a commute or running into a Starbucks or Timmy’s instead of waiting on the mile-long drive-through lane. It...
by Amir Lehrer | May 16, 2023 | Customer Experience
A lot of people use the terms “Customer Service” and “Customer Experience” interchangeably but the truth is that there is a big difference between the two and knowing the difference can change your dealership for the better. Here’s what you...
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